Our Delivery & Return Policy

Delivery Policy

To provide you with the best shopping experience, we offer nationwide delivery to all 36 states in Nigeria through our third-party courier partners.

Once your order is placed and picked up by our courier partners, we will send you an email/ SMS containing your tracking details and the delivery timeline.

Within Abuja – Free delivery for all orders worth NGN 50,000 and above, and NGN 1500 for orders less than NGN 50,000.

Delivery to other locations outside Abuja will vary depending on your location. Once you choose your delivery location – the delivery cost will be automatically added to your order during checkout.

*For international shipping, kindly contact us here to confirm details.

 

Delivery timeline:          

 

Within Abuja:

Orders placed before 2 PM will be delivered the same day while orders placed after 2 PM will be delivered the next day.

 

Outside Abuja:

Orders placed outside Abuja will be delivered within 3-5 business days and 24-48 hours for express delivery.

*Contact us here to confirm delivery details for Express Delivery.

 

Pickup from our Store (Abuja Only)

You can place your order and pick up your package at your convenience from our shop front. Your package will be ready at least 1 hour after your order was placed.

 

Return Policy

At Elegantè, customer satisfaction is our top priority, and that’s why we take quality control seriously – by providing you with the best products.

However, we do not offer returns or refunds at the moment, due to the sensitivity of our products.

We ensure all our products are carefully checked and in perfect condition before being dispatched from our facility.

If you find out your parcel is wrong, broken, or damaged, kindly contact us at info@myelegante.com within the first 48 hours, and we will take it up from there.